Refund policy
Last updated: 7 October 2026
Deengle is a subscription for businesses. Here is exactly how trials, cancellations and refunds work. It forms part of our Terms of Service (section 7). The customer app is free.
Free trial
Every business plan starts with a 7-day free trial. Cancel before it ends and you are never charged.
Cancelling
There is no minimum term. Cancel any time in your dashboard (Manage billing) or by emailing us. Your plan stays active until the end of the period you have already paid for, and you are not charged again.
Refunds
| Plan | Refund |
|---|---|
| Monthly | No refund for part of a month. Your plan runs to the end of the month you paid for. |
| Annual | Full refund if you cancel within 14 days of the first annual payment or of an annual renewal. After 14 days, no refund — your plan runs to the end of the paid year. |
Always refunded
- Duplicate charges.
- Billing mistakes on our side.
- Charges for a period in which Deengle was unavailable for a prolonged time because of a fault on our side.
How to ask for a refund
Email support@deengle.com from your account email, with your business name. Approved refunds go back to the original payment card, usually within 5–10 working days.
This policy is in addition to any rights you have by law.