Terms of Service

Last updated: 8 October 2026

What changed on 7 October 2026: a new section 5 explains how product and price lists are shown and used — we never sell or share them — and section 11 covers what happens to the Service if Deengle is sold. For businesses, section 9 now lets either side end the agreement on notice, section 10 adds an “as is” disclaimer and an indemnity, section 3 lists products that can't be promoted, section 8 explains how to report copyright problems, and the free trial is one per business owner. Business owners are asked to accept these terms in the dashboard or app before continuing.

These terms govern your use of Deengle — the website at deengle.com, the card pages, the business dashboard, the Deengle iPhone and Android apps and related services (together, the “Service”), operated by Deengle Limited, a company registered in England and Wales (company number 17424739) (“Deengle”, “we”, “us”), reachable at support@deengle.com. By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you are using the Service on behalf of a business, you confirm you are authorised to bind that business, and “you” includes that business.

1. What Deengle does

Deengle lets businesses create digital loyalty cards that customers save on their devices, record customer visits via one-time check-in codes confirmed by the business, publish menus, price lists and products, and post offers. Deengle provides the platform only: we are not a party to any offer, discount, reward or transaction between a business and its customers.

2. Accounts

• Customer accounts and backups: you must be at least 13 years old.
• Business accounts: you must be at least 18 and authorised to act for the business. Information you give us must be accurate, and you are responsible for activity on your account and for keeping staff access appropriate.
• Customers may use card pages and the app without giving a name or contact details; a device-level identity is created automatically to track their stamps and rewards.

3. Business responsibilities

• You are solely responsible for the content you publish — names, offers, prices, menus, products, images — and for honouring the rewards and offers you publish.
• Your content must be lawful, accurate, and must not infringe anyone else's rights. Adult, violent, hateful or otherwise inappropriate imagery and text are not permitted anywhere on the Service — cards, logos, menus or adverts. Uploads are screened automatically, and we may remove content or suspend cards that breach these terms without notice.
• Offers and stamp rewards are promotions made by you to your customers; any consumer-law obligations attached to them are yours.
• Some products can't be promoted through Deengle. Adverts, offers and rewards must not promote tobacco, nicotine or vaping products, gambling or lottery products, prescription-only medicines, or weapons. Alcohol may appear in your list or menu, but any alcohol offer or reward must comply with the law and the advertising codes (including licensing conditions on irresponsible promotions, and the multi-buy restrictions in Scotland and Wales), must not be aimed at under-18s, and you must check ID at the till as the law requires.

4. Rewards, offers and shop information

• Offers, stamp and points rewards, prices, opening hours and shop details shown on a card are set by the business. The business — not Deengle — is responsible for honouring its rewards and keeping its information accurate.
• Stamps, points and rewards have no cash value, are personal to the member, and are subject to the business's own reasonable conditions. Offers marked “once per customer” can be claimed once per member.
• Review links open third-party sites (such as Google); their terms apply there.
• Customer backup is optional; if you don't enable it, your cards and stamps may be unrecoverable if you lose your device.

5. Product and price data

Businesses can keep a list of their menu, services or stock in the app (“Stock & menu”).

• Showing it is your choice. The list has one switch: shown on your card or hidden. You can change it at any time in Stock & menu. When shown, customers see item names, prices, descriptions, sections, availability and photos — never quantities, stock levels, best-before dates or your notes. When hidden, nothing from the list appears on your card.
• We don't sell or share your list. We use your list only to provide and improve the Service — for example backing it up, restoring it to a new phone, expiry reminders, showing it on your card, and features inside Deengle such as comparing prices of items across shops in the Deengle app. We do not sell, license or give your product or price data to other companies.
• The only exception is a sale of Deengle itself — see section 11.
• Do not put personal data about other people (for example a supplier's or customer's name or contact details) in product names or descriptions.

6. Fair use

• Do not attempt to forge, replay or farm check-in codes, stamps, points, rewards, offer claims or referrals.
• Do not scrape, probe, overload or interfere with the Service, or use it to send spam.
• We may apply rate limits and anti-fraud checks, and may reverse stamps, points, rewards or referral credits we reasonably believe were obtained dishonestly.

7. Plans, payment, cancellation and refunds

The Service is provided on an “as available” basis. We work to keep it reliable but do not guarantee uninterrupted availability. We may change or discontinue features, and will give reasonable notice of material changes where practicable. The customer app is free.

• Free trial. Business plans start with a 7-day free trial — one per business owner. Cancel before it ends and you are never charged. If you have subscribed before, a new subscription is charged from day one.
• Subscriptions. After the trial, the Service is a paid monthly or annual subscription at the plan prices shown when you sign up, renewing automatically until cancelled. Payments are processed by Stripe. We will give you advance notice of any price change, and you may cancel before it applies.
• Cancelling. There is no minimum term. You can cancel at any time from your dashboard (Manage billing) or by emailing us. Your plan stays active until the end of the period you have paid for, and you are not charged again.
• Monthly plans are not refunded for part-months.
• Annual plans are refunded in full if you cancel within 14 days of the first annual payment or of an annual renewal. After 14 days there is no refund, and your plan stays active until the end of the year you have paid for.
• Always refunded: duplicate charges, billing mistakes on our side, and charges for a period in which the Service was unavailable for a prolonged time because of a fault on our side.
• How to ask: email support@deengle.com from your account email with your business name. Approved refunds go back to the original payment card, usually within 5–10 working days.
• This policy is in addition to any rights you have by law. See also our Refund policy page.

8. Intellectual property

We own the Service and its software, design and branding. You own the content you upload (your name, logo, offers, menu, product list and photos) and grant us a licence to host, display and distribute it for the purpose of operating the Service — including on your public card page and printed QR materials.

Only upload photos, logos and other material you created yourself or have permission to use — not images found online. Copyright complaints: if you believe something on Deengle infringes your rights, email support@deengle.com with a link to or screenshot of the material, the work you own, your contact details, and a statement that the complaint is accurate and you are the owner or authorised to act for them. We will review it promptly, remove or disable material that appears to infringe, and let the business that uploaded it know. Businesses that repeatedly upload infringing material may have their accounts suspended or closed.

9. Termination

You may stop using the Service and ask us to delete your account at any time.

We may suspend or terminate an account, immediately and with or without notice, if it breaches these terms, if we reasonably believe it is being used fraudulently or unlawfully, or if it creates risk for the Service or its users. Where practical we will tell you why and give you a chance to put things right.

We may also close a business account for any other reason by giving at least 30 days’ notice by email. If we do, and you have not breached these terms, we will refund the fees you have paid for any period after the account closes.

On termination your published card pages are taken down. Sections 5, 8, 10, 11 and 13 continue to apply after termination.

10. Liability and indemnity

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law (including for death or personal injury caused by negligence, or fraud), or your statutory rights as a consumer. The rest of this section applies to businesses using the Service, not to customers using the free app as consumers.

No warranties. To the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we exclude all warranties, conditions and terms implied by statute or common law, including as to satisfactory quality, fitness for a particular purpose and uninterrupted or error-free operation.

Limits. We are not liable for loss of profits, sales, business, goodwill or data, or for any indirect or consequential loss. Our total aggregate liability to you in connection with the Service is limited to £100 or, if greater, the amount you paid us in the 12 months before the claim.

Indemnity. You will indemnify Deengle against losses, damages, fines and reasonable costs (including reasonable legal fees) arising from a claim by a third party or a regulator about: (a) content you publish through the Service, including your card, logo, menu or product list, photos and adverts; (b) offers, rewards and promotions you run, including failing to honour them; (c) the actions of your staff using the Service; or (d) your breach of these terms or of the law. We will tell you promptly about any such claim, let you take part in its defence, and not settle it without consulting you.

11. If Deengle is sold

If Deengle, or all or part of its business or assets, is sold, merged, reorganised or otherwise transferred, your account, content and data — including your product and price lists — may be transferred to the new owner, who may continue to provide the Service and use that data under these terms. Personal data transfers in that case are covered by our Privacy Policy.

12. Changes to these terms

We may update these terms. We will post the new version here with a new date. For a material change, business owners will be asked to accept the new terms in the dashboard or app before continuing to use business features, and customers will be shown a notice in the app; if you do not agree, you may stop using the Service and close your account. Other changes take effect when posted.

13. General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction (if you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings there). If part of these terms is found unenforceable, the rest remains in effect.

14. Contact

Questions about these terms: support@deengle.com.